Regrowth, LLC Policies

Q. Do you take before and after photographs of patients’ hair? 
A. No. Photographs can be extremely subjective and with the advent of digital photography and programs such as Adobe PhotoShop, they are so easy to retouch or 'morph' that they are the mainstay of scam artists who profess to grow hair.  Regrowth’s philosophy has been that you are your own best judge and critic. If our treatments work well for you, you’ll use them.  If they don’t, you won’t.  Patient satisfaction and word of mouth, not photographs, substantiate Regrowth’s track record. However, we have been sent very impressive, unsolicited before and after photos and we’re grateful to have received them.  If you wish to send us such photographs, we welcome them.  We will not share them with others, unless you state we can, and sign a release to this effect.

Q. Do you include patient testimonials in your web site? 
A. No. Such testimonials are even easier to fictionalize than are photographs. If you wish unbiased reports on our products, you may wish to log on to newsgroups about hair. Other informative Internet sites relating to hair loss include www.morphollica.com, www.hairlosshelp.com, www.hairtoday.com and www.hairsite.com.  Also, there are forums and chat groups within www.regrowth.com (in no way associated with Regrowth, LLC).  The caveat with chat groups is that participants who are content with a product, and/or with their progress seldom post to them.

Q. Do you offer a money back guarantee on your prescription products? 
A. No. There are no guarantees in life, and certainly none in medicine. Products that offer money back guarantees are playing one of the oldest scams in the business world: Namely, no matter how egregious the product, statistically only one in three individuals actually ask for their money back. So, even if money is returned to every third consumer, the vendor is already two sales ahead of the game. Beware of these 'money-back-scam' products. Prescription medications are never guaranteed in regards to their pharmacological reaction on any patient. There are too many biological variabilities to predict results.  For example, penicillin may work wonders in one patient, but may induce a serious allergic effect in another. We do not claim that our products will work successfully for all patients. However, we can guarantee that the products are properly compounded, using the finest ingredients available. If a patient wishes to submit any of our products to a certified, licensed biochemical testing lab, he/she can arrange to have a licensed courier service pick up the stock product(s) from the Regrowth office and deliver it/them to the testing lab. If the active ingredients are found to be less than what is stated on the label, Regrowth will pay for the testing, the courier service, and of course, will reimburse the purchase price.

Q. What is the advantage of becoming a patient of one of the physicians associated with Regrowth, LLC?  
A. Cost, convenience and the ability to obtain the following drugs without having to constantly renew your prescriptions:  Minoxidil 5% solution (with or without 0.025% retinoic acid); 12.5% Minoxidil Solution; 2% spironolactone solution; 5% spironolactone lotion; Xandrox® 5% solution (with and without 0.025% retinoic acid); Xandrox 12.5% Lotion®, and Xandrox 15% Solution®.  Xandrox15-PLUS® will be available in June 2008.  The quality of all products is superb..

We ship to patients in almost every country on earth. Orders can be picked up at our Los Angeles area headquarters in Whittier. Credit card orders can be FAXED to (562) 696-2707, and orders can be placed via the Secure Order Form found at www.minoxidil.com.  If you use the Secure Order Form, select your country from the pop down menu, and then select the products you wish to order.  Orders can also be sent via Air Mail.  Send the printed order, with payment, to:

Regrowth, LLC
Orders Department
7049 Greenleaf Avenue
Whittier, CA, 90602
U.S.A.  

Please make personal checks (U.S. residents only) or International Money Orders payable to Richard Lee, M.D.  Include a note indicating what it is you are ordering, how many you are ordering, the postage (calculated for you from within the Secure Order Form), your name and mailing address, and enter your email address twice.  Why twice?  To better insure its' accurate entry.

Q. If I become a Regrowth patient, am I obligated to purchase Dr. Lee’s products? 
A. Absolutely not. You should purchase what you want wherever it's the least expensive for you. However, we intend to make our medications available at the lowest prices. Our commitment to keep costs at a minimum includes the one-time-only doctor's consultation of $20.00 - for as many hair related online consultations as you wish, for as often as you wish. An in-office consultation costs $20.00, and subsequent in office consultations cost $10.00 per visit.  The 5% - 15% Xandrox® solutions, the 12.5% Xandrox Lotion® and the 12.5% Minoxidil Solution are dispensed exclusively by Regrowth, LLC.  The non-greasy feeling 5% minoxidil solutions are also dispensed exclusively by Regrowth, LLC.

Q. I've found a place where I can buy Rogaine®/Regaine Extra Strength® 5% minoxidil solution or its generic version for less than Regrowth's 5% minoxidil solution. Will you match the price? 
A. No.  The products are not the same. Most patients prefer the non-oily, alcohol-based 5% minoxidil solution that Regrowth compounds. Our 5% minoxidil solutions are non-taxable, prescription-only formulae. Our 5% minoxidil solutions for night time use also contain prescription retinoic acid.  

Q. If I become a patient of Regrowth, Inc, will Dr. Lee write prescriptions for me, and then mail or telephone these prescriptions to a pharmacy of my choice? 
A. Generally, “No”. Dr. Lee must monitor his patients' use of drugs. The only way he has of effectively monitoring what and how many medications his patients take is through that aspect of Regrowth’s database which tracks patients' purchases. If a patient wishes to purchase drugs elsewhere, he/she should ask a local doctor for prescriptions, so proper monitoring can take place.

Q. Can I ask Dr. Lee questions? 
A. Yes. During your initial consultation any and all questions relating to your hair and the regrowth of hair are answered. If you have medical questions relating to your regrowth therapy after the initial consultation, e-mail Dr. Lee at RichardLeeMD@Xandrox.net.  All such questions are promptly responded to at no additional charge.

Q.  I have a question about shipping products to me.  Will Dr. Lee respond to shipping questions?
A.  No.  Please direct all shipping questions to Shipping@minoxidil.com.  If you send 'buckshot' emails to every address associated with Regrowth, LLC, you may not receive a response.  Pick the correct department/email address, and send to it, and it alone.

Q. How do I obtain Xandrox® solutions or lotion, or the other listed drugs if I’m not in Regrowth, LLC’s patient database? 
A. Make an appointment to consult with Dr. Lee online, or Dr. Clifford in the Whittier, CA, office.  Requests for online consultations can be emailed to Regrowth@minoxidil.com.  In the Subject: line of the email, please write CONSULTATION if you reside in the U.S.A., or CONSULTATION FROM ABROAD if you live outside the U.S.A.

Q. Do I need to consult Dr. Lee if I don’t live in the United States of America? 
A. No. Almost all countries allow importation of prescription medications for a patients' personal use. Residents of EU countries will want to send an email to Regrowth@minoxidil.com on how to obtain our medications for their personal use.

Q.  If I live abroad, may I consult with Dr. Lee? 
A. Yes.  If you have questions about your Regrowth therapy, please contact Dr. Lee at  RichardLeeMD@Xandrox.net.   There are no charges for these consultations.  Please write CONSULTATION FROM ABROAD in the subject line of the email.

Q. What is the future of Regrowth, LLC? 
A. We anticipate a continued and enthusiastic future in the diagnosis and treatment of alopecia androgenetica in men and women. There is promise of many new drugs, which may utilize new pharmacological approaches to hair loss, e.g. molecular signaling proteins and NEOSH101, a tetrapeptide aldehyde proteasome inhibitor (http://www.clinicaltrials.gov/ct/show/NCT00418730). Hair multiplication may also become a reasonable treatment in the near future. It's an exciting, new, and specialized field of medicine.